Last updated: November 30, 2025

1. Introduction and Overview

These Terms of Use (“Terms”) constitute a legally binding agreement between you and the applicable Zorvia contracting entity described below (“Zorvia,” “we,” “us,” or “our”). These Terms govern your access to and use of the Zorvia platform, including our cloud-based customer relationship management system, multi-channel messaging integrations, workflow automation tools, middleware services, APIs, dashboards, mobile applications, websites, and all related modules or features (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, including all documents incorporated by reference, such as our Privacy Policy, Acceptable Use Policy, and Data Processing Addendum (if applicable).

If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all users of the Service, whether registering as individuals, employees, representatives of a business entity, or as administrators of a business account.

2. Contracting Entities (Dual-Entity Structure)        

To support our global operations, Zorvia uses a dual-entity contracting model. Depending on your region of residence or business establishment, your contract will be with one of the following entities:

2.1 Customers within the United States, Europe, Asia, the Middle East, Latin America, Australia, and the Rest of the World (excluding Africa)

Your contract is with:

Zorvia Inc.

Principal place of business: 2261 Market Street, San Francisco, CA

Email: [email protected]

2.2 Customers located in Nigeria or anywhere within the African region

Your contract is with:

Zorvia Technologies Limited

Registered office: 2A, Ayodele Odubiyi, Lekki Phase 1, Lagos

Email: [email protected]

2.3 Collective definition

For convenience, Zorvia Inc. and Zorvia Technologies Limited are collectively referred to in these Terms as “Zorvia,” except where a clause specifically applies to one entity based on geographical scope or governing law.

2.4 Nature of corporate relationship

• Zorvia Inc. operates as the global parent technology provider, offering core platform infrastructure, cloud technologies, technical architecture, and global support services.
• Zorvia Technologies Limited serves as a regional service provider and distributor of the platform within Nigeria and the broader African region.
• Certain legal obligations, data-handling responsibilities, support processes, and billing arrangements may vary depending on the contracting entity.

3. Acceptance of Terms

By accessing or using the Service, you acknowledge and agree that:

1. You have read, understood, and accepted these Terms.
2. You are legally capable of entering into a binding contract under applicable law.
3. You will comply with all applicable laws, regulations, and platform-specific policies when using the Service.
4. If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to any part of these Terms, you must discontinue use of the Service immediately.

4. Changes to Terms

Zorvia may modify these Terms from time to time. We will provide notice of material changes by:

• Posting an updated version on our website,
• Updating the “Last Updated” date above, or
• Notifying you via email or within the Service.

Your continued use of the Service after such changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

5. Definitions

For the purposes of these Terms, the following definitions apply:

5.1 Account

A unique account created by or for you to access the Service.

5.2 Administrator / Admin User

A User granted elevated privileges to manage team members, assign roles, configure integrations, adjust settings, and control account-level permissions.

5.3 Affiliate

Any entity that directly or indirectly controls, is controlled by, or is under common control with Zorvia.

5.4 Business Account

An Account created by a company, organization, or other legal entity, enabling multiple Users under one subscription.

5.5 Channels (Messaging Channels)

Third-party communication platforms integrated with Zorvia, including but not limited to:

WhatsApp, Facebook Messenger, Instagram Messaging, Telegram, Twitter/X, and any other supported messaging or social channels.

5.6 Content

All text, images, audio files, video files, documents, templates, scripts, data, or materials made available through the Service.

5.7 Customer Data

Information, messages, content, or data submitted, uploaded, transmitted, shared, or stored through the Service by you or your Users.

5.8 Documentation

Any manuals, specifications, instructions, guides, API documentation, or similar materials provided by Zorvia.

5.9 Integration(s)

Features, modules, or connectors enabling the Service to interact with third-party platforms including Channels, CRMs, ERPs, analytics tools, cloud systems, and workflow automations.

(Replaces all prior terminology relating to “bots” or “trading.”)

5.10 Personal Data

Any information that identifies or relates to an identifiable individual, as defined under applicable data protection laws.

5.11 Platform

Zorvia’s cloud-based infrastructure, including CRM, messaging integrations, workflow automation engine, middleware connectors, and all associated interfaces.

5.12 Service

All Zorvia applications, features, tools, integrations, and related services provided under your subscription.

5.13 Subscription Plan

The package of features, modules, usage limits, and support levels selected by you and billed on a recurring basis.

5.14 User

An individual who accesses or uses the Service under your Account.

6. Eligibility

To use the Service, you represent and warrant that:

1. You are at least 18 years of age;
2. You have legal capacity to enter into these Terms;
3. You are not barred from using the Service under applicable laws;
4. You are not located in a restricted territory subject to U.S. export controls or sanctions;
5. You will comply with all applicable Channel policies and relevant laws (e.g., messaging regulations, privacy laws, communication laws); and
6. If acting on behalf of a business entity, you have the authority to bind it contractually.

We reserve the right to refuse access to the Service for any reason, including violations of these Terms.

7. Account Creation and Security

7.1 Account Registration

To access most features of the Service, you must create an Account. You agree to provide:

• Accurate, current, and complete registration information;
• Updated information promptly when changes occur;
• A valid email address and contact information.

7.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials;
• Restricting access to your devices;
• Ensuring secure use of the Service.

You must notify Zorvia immediately if:

• You suspect unauthorized access,
• You lose access to your login credentials, or
• There is a security breach.

We are not liable for damages arising from unauthorized access due to your actions or omissions.

7.3 User Roles & Permissions

Zorvia’s Team Role system allows Admins to:

• Add or remove Users;
• Assign permissions;
• Manage Channel integrations;
• Configure workflow automations;
• Access audit trails and logs.

You are responsible for the activities of all Users under your Account.

7.4 Verification Requirements

Zorvia may require identity or business verification documents. Failure to provide required information may result in account suspension or termination.

8. Business Accounts & Team Access

For accounts created on behalf of an organization:

1. The Admin User(s) represent the organization and control Account permissions.
2. Each User must use unique credentials.
3. Admins are responsible for immediately deactivating departed employees or consultants.
4. The organization accepts liability for all actions taken by Users under the Business Account.

We may impose tier-based limits on the number of Users or connected Channels.

9. Description of the Service

Zorvia is a modular SaaS platform offering a unified suite of tools to manage business communications, customer relationships, and workflow automation.

Our Service includes the following core components:

9.1 Cloud-Based CRM

Zorvia’s CRM offers:

• Customer profile management
• Lead and deal pipelines
• Ticketing and support management
• Contact and activity tracking
• Conversation history storage
• Task automation
• Reporting and analytics
• Custom fields and segmentation
• Document management
• Team collaboration tools
• Customizable dashboards

You acknowledge that CRM accuracy depends on the quality of data you provide.

9.2 Multi-Channel Messaging Integrations

Zorvia provides tools enabling communication via third-party Channels such as:

• WhatsApp (including WhatsApp Business Platform / API)
• Facebook Messenger
• Instagram Messaging / Direct Messages
• Telegram
• Twitter/X Direct Messages
• SMS gateways
• Email service providers
• Future channels supported by Zorvia

10. Third-Party Messaging Channels & Platform Integrations

Zorvia provides integrations that allow you to connect your account with supported third-party messaging and communication platforms (“Channels”). These Channels may include, but are not limited to:

• WhatsApp, including the WhatsApp Business Platform
• Facebook Messenger
• Instagram Messaging / Direct Messages
• Telegram
• Twitter/X Direct Messages
• SMS gateways
• Email service providers
• Future channels supported by Zorvia

10.1 Zorvia is Not a Messaging Platform Provider

You acknowledge and agree that:

1. Zorvia does not own or operate any Channel.
2. Zorvia is an independent software provider that connects to Channels through official or approved integrations.
3. Your use of any Channel is governed by that Channel’s own terms, rules, and policies.
4. Zorvia is not responsible for Channel outages, rate limiting, throttling, bans, or enforcement decisions.

Zorvia does not guarantee continued availability of any Channel integration.

11. Platform-Specific Compliance Requirements

Your use of each Channel must comply with the policies of the respective platform, including but not limited to:

11.1 WhatsApp (Meta Platforms Inc.)

You must comply with:

• WhatsApp Business Terms of Service
• WhatsApp Commerce Policy
• WhatsApp Business Messaging Policy
• Meta Developer Policies
• Meta Platform Terms

Examples of WhatsApp restrictions include:

• You must obtain customer opt-in before initiating messaging.
• Certain content types (e.g., illegal, harmful, fraudulent, or prohibited goods) are not allowed.
• Template messages must be approved by WhatsApp and must not be misleading or promotional where prohibited.
• Broadcast/automation must follow rate limits and policy requirements.

Zorvia may suspend your WhatsApp integration if you:

• Violate Meta/WhatsApp rules
• Trigger high block rates or user complaints
• Use unapproved template messages
• Attempt to circumvent WhatsApp’s policies

11.2 Facebook Messenger & Instagram Messaging

You must comply with:

• Facebook Messenger Platform Terms
• Instagram Messaging API rules
• Meta Developer Documentation
• User privacy and data-handling expectations

Time-window rules (e.g., the 24-hour message window) apply.

11.3 Telegram

You must comply with:

• Telegram Bot API Terms
• Telegram privacy and security guidelines
• Restrictions on automated actions and spam prevention rules

11.4 Twitter/X

You must comply with:

• Twitter/X Developer Agreement
• Twitter/X Automation Rules
• Rate-limit and anti-abuse restrictions

11.5 Other Third-Party Platforms

Your use of any other Channel must comply with the respective platform’s rules and restrictions.

Zorvia may disable or limit integrations if your usage violates a Channel’s terms or puts the Zorvia platform at risk.

12. Message Delivery, Rate Limits & Platform Behavior

12.1 No Guarantee of Message Delivery

Zorvia does not guarantee:

• Delivery of messages
• Delivery time
• Receipt confirmation
• Read status accuracy
• Delivery of notifications or webhooks

Delivery success depends on:

• Channel infrastructure
• Internet connectivity
• Recipient settings
• Device-specific issues
• Platform limitations
• Queue delays
• Rate limits or compliance restrictions

12.2 Rate Limiting

Channels may apply:

• Message-level rate limits
• Daily quotas
• Throughput caps
• Broadcast restrictions
• Campaign approval requirements

Zorvia will not be liable for:

• Messages blocked due to rate limits
• Account sanctions by Channels
• Enforcement actions taken by messaging platforms

12.3 User Reputation & Quality Scores

Platforms like WhatsApp may assign:

• Phone number quality ratings
• Template ratings
• Conversation-level metrics

Repeated user complaints or poor quality metrics may lead to:

• Rate reductions
• Template rejection
• Business number flagging
• Suspension of messaging access
• Permanent disablement of numbers or messaging accounts

These outcomes are outside Zorvia’s control.

13. Zorvia API – License & Usage Terms

If your Subscription Plan includes API access, Zorvia grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use its APIs solely to interact with the Service for your internal business purposes.

13.1 API Restrictions

You may NOT:

1. Reverse engineer, decompile, or attempt to extract source code.
2. Circumvent API limits or attempt to bypass authentication.
3. Use the API to build competing products.
4. Build unauthorized messaging connectors to Channels.
5. Use the API in a manner that violates Channel policies.
6. Send unsolicited, harmful, or illegal communications.
7. Overload or attempt to degrade Zorvia’s infrastructure or any Channel.
8. Use the API to harvest data, scrape user information, or build shadow profiles.

13.2 API Changes

Zorvia may:

• Modify, suspend, or discontinue API endpoints
• Update authentication flows
• Implement new rate limits
• Require additional security or compliance validations
• Change API documentation
• Require higher-tier plans for certain API features

13.3 API Credentials

You must:

• Maintain the confidentiality of your API keys
• Not embed exposed API keys in client-side code
• Notify Zorvia immediately if keys are compromised
• Use rotating keys where possible

Zorvia may revoke your API access if misuse is detected.

14. Prohibited Uses – Acceptable Use Policy (AUP)

You agree not to use the Service for any of the following:

14.1 Illegal Activities

Including but not limited to:

• Fraud, identity theft, impersonation
• Money laundering
• Distribution of illegal content
• Violations of communication or privacy laws

14.2 Abuse, Harassment, or Harm

You may not use the Service to:

• Engage in abusive messaging
• Harass users
• Threaten or intimidate
• Send harmful, hateful, or discriminatory content

14.3 Violations of Messaging Platform Rules

Including:

• Sending messages without consent
• Using unapproved templates
• Sending bulk marketing without opt-in
• Circumventing Meta, Telegram, or Twitter/X rules
• Spam or message flooding
• Operating in prohibited industries
• Artificially inflating engagement

14.4 Malicious or Harmful Technical Behavior

You may not:

• Introduce malware, viruses, worms, spyware, or harmful code
• Attempt to gain unauthorized access to systems
• Perform security testing without written consent
• Use automated tools to overload systems
• Attempt to scrape, copy, or replicate Zorvia’s codebase

14.5 Security & Authentication Abuse

Prohibited actions include:

• Sharing login credentials
• Using anonymous or fake accounts
• Maintaining multiple accounts to circumvent limits
• Allowing unauthorized persons to access your account

14.6 Prohibited Financial or Investment Activity

You may not:

“Use the Service to engage in prohibited or unauthorized financial, investment, or speculative activities unless expressly permitted by applicable law.”

This includes using messaging Channels or integrations to:

• Promote unlicensed financial services
• Operate unauthorized investment schemes
• Conduct activities requiring regulatory approval without such approval

14.7 Prohibited Content

You may not send:

• Pornographic or sexually explicit content
• Graphic violence or hateful content
• Misleading or deceptive content
• Unauthorized promotional content
• Counterfeit, illegal, or harmful goods
• Political messaging where platform rules forbid it

14.8 Data Misuse

You may not:

• Collect personal data without consent
• Violate privacy or data protection laws
• Resell or transfer customer contact lists
• Export user data outside permitted jurisdictions
• Attempt to re-identify anonymized data

14.9 Competitive Use

You may not:

• Benchmark or analyze the Service for competitive purposes
• Create derivative works of the Service
• Build competing CRMs or messaging suites using Zorvia’s APIs
• Copy UI/UX elements for competition

15. Your Responsibilities When Using the Service

You are responsible for:

15.1 Customer Consent

You must:

• Obtain prior consent before sending messages
• Maintain proof of consent
• Provide opt-out mechanisms
• Honor all opt-out requests immediately
• Comply with messaging laws (e.g., TCPA, CAN-SPAM, NDPA, GDPR)

15.2 Lawful Communications

All communications sent via Zorvia must comply with:

• Local telecom laws
• Data privacy laws
• Advertising regulations
• Platform messaging rules
• Cross-border communication rules

15.3 Data Accuracy & Integrity

You must ensure that all Customer Data:

• Is lawful
• Belongs to you or you have rights to use it
• Is not misleading or fraudulent
• Complies with data protection laws

15.4 Configuration & Automation

You are fully responsible for:

• Automation setup
• Message triggers
• Workflow configurations
• Integration workflows
• Team permissions and access
• Changes to Channel connections

15.5 Updates to Business Information

You agree to update:

• Contact details
• Company information
• Billing details
• Channel ownership
• Compliance documents when required

16. Data Protection and Privacy

Zorvia is committed to protecting the privacy and security of Customer Data. Our data-handling practices comply with applicable data protection laws in relevant jurisdictions, including:

• General Data Protection Regulation (GDPR – EU/EEA)
• UK GDPR (United Kingdom)
• Nigerian Data Protection Act (NDPA 2025)
• Nigerian Data Protection Regulation (NDPR, where applicable)
• U.S. privacy laws (CPRA/CCPA where applicable)
• Any other applicable international data privacy statutes

Your use of the Service is subject to our Privacy Policy, which forms an integral part of these Terms.

17. Roles of the Parties Regarding Data Processing

Depending on the nature of your use of the Service:

17.1 You Are the Data Controller

You determine:

• The purposes of data processing
• The categories of Customer Data uploaded
• The lawful basis for messaging and communication
• Data subject rights procedures
• Retention policies
• Instructions to Zorvia regarding processing

17.2 Zorvia Is the Data Processor (or Sub-Processor)

To the extent we process personal data on your behalf, Zorvia will:

• Only process data in accordance with your instructions
• Implement appropriate security measures
• Ensure confidentiality obligations for personnel
• Assist with data subject requests where applicable
• Inform you of any data breaches within legally required periods
• Maintain sub-processor lists upon request
• Provide deletion or export of Customer Data upon termination

Where required by law, a Data Processing Addendum (DPA) may govern specific data processing terms.

18. Customer Data Responsibilities

You acknowledge and agree that:

1. You are solely responsible for the legality, accuracy, quality, and integrity of the Customer Data.
2. You must ensure that you have obtained all necessary rights, consents, and authorizations from your customers before uploading or using Customer Data within the Service.
3. You must comply with all applicable privacy and communication laws when collecting customer contact information.
4. Zorvia is not responsible for any violations of privacy or communication laws arising from your actions.

18.1 Prohibited Data

You must not upload or transmit any of the following categories of data unless expressly permitted by applicable law and appropriate compliance measures are in place:

• Government-issued identification numbers
• Financial account information
• Payment card details (unless stored securely through approved gateways)
• Biometric identifiers
• Health-related data (HIPAA or similar)
• Sensitive personal information not required for messaging

18.2 Data Accuracy

You are responsible for ensuring that Customer Data remains:

• Complete
• Accurate
• Updated
• Not misleading or fraudulent

Zorvia does not monitor Customer Data for accuracy or compliance.

19. Data Storage, Retention, and Deletion

19.1 Data Storage Location

Zorvia may store or process Customer Data in:

• The United States
• The European Union
• Nigeria or other African regions
• Other jurisdictions where Zorvia or its subprocessors operate cloud infrastructure

Data transfers comply with applicable cross-border laws (e.g., SCCs, UK Addendum, NDPA).

19.2 Retention

Customer Data may be retained for:

• The duration of your subscription
• Additional periods required by law
• Backup and archival purposes (within legal limits)

19.3 Deletion

Upon termination or expiration of your subscription:

• We will delete or anonymize Customer Data after a retention period of up to 90 days
• You may request earlier deletion in writing
• Some metadata may persist for audit, fraud prevention, or legal compliance purposes

20. Security Measures

Zorvia implements commercially reasonable safeguards to protect Customer Data, including:

• Encryption in transit (TLS 1.2 or higher)
• Secure password hashing
• Firewalls and intrusion detection systems
• Role-based access controls
• Logging and monitoring
• Secure backups
• Multi-factor authentication (MFA) support
• Least-privilege access policies

However, you acknowledge that:

• No system is 100% secure
• You are responsible for securing your devices, networks, and login credentials
• Zorvia is not liable for breaches caused by your negligence or the actions of unauthorized users under your account

21. Intellectual Property Rights

21.1 Zorvia’s IP

All rights, title, and interest in the Service remain the exclusive property of Zorvia and its licensors, including:

• Source code
• Backend architecture
• APIs
• User interfaces
• Workflow automation engine
• Documentation
• Databases
• Designs and trademarks

You receive only a limited right to use the Service under these Terms.

21.2 Restrictions

You may NOT:

• Copy, modify, translate, or create derivative works of the Service
• Reverse engineer, decompile, or attempt to extract source code
• Remove copyright or trademark notices
• Use Zorvia trademarks without permission
• Access the Service to build a competing product
• Scrape or duplicate platform features or designs

21.3 User Content

You retain ownership of Customer Data and other content you upload.

21.4 Feedback

If you submit feedback or suggestions:

You grant Zorvia a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

22. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Zorvia:

• Disclaims all warranties, whether express or implied
• Does not guarantee that the Service will be error-free or uninterrupted
• Does not guarantee delivery of messages, notifications, or API responses
• Is not responsible for outages caused by Channels (WhatsApp, Instagram, Messenger, Telegram, Twitter/X)
• Makes no representations regarding correctness, reliability, or availability of the Service
• Does not guarantee that the Service will meet your business requirements
• Is not liable for consequences arising from your automation workflows

22.1 No Professional Advice

Zorvia does not provide legal, financial, compliance, investment, tax, or other professional advice.

You are solely responsible for:

• Determining whether messaging practices are compliant
• Ensuring your automations are correctly configured
• Ensuring your business communications comply with local laws

23. Limitation of Liability

To the fullest extent permitted by applicable law:

23.1 Exclusion of Damages

Zorvia will NOT be liable for:

• Indirect, incidental, punitive, or consequential damages
• Loss of profits, sales, business, revenue, or data
• Damages arising from reliance on automated workflows
• Losses caused by third-party Channels
• Cost of substitute products or services
• Downtime, service interruptions, or API failures
• Enforcement actions taken by WhatsApp, Meta, Telegram, Twitter/X, or other Channels
• Losses caused by your automation configurations or team permissions
• Unauthorized access arising from your failure to secure credentials

23.2 Maximum Liability Cap

Zorvia’s total liability under these Terms shall not exceed the GREATER OF:

• (i) amounts paid by you in the preceding 12 months
• (ii) USD $100 (or local currency equivalent)

23.3 No Liability for Third-Party Behavior

Zorvia shall not be liable for:

• Decisions or actions by messaging platforms
• User complaints
• Account blocks, flagging, bans, or sanctions by Channels
• Template rejections by WhatsApp or Meta
• Enforcement of platform rules

23.4 Allocation of Risk

These limitations are:

• An essential basis of the agreement
• Reflective of the allocation of risk between the parties
• Required for Zorvia to provide affordable SaaS services

24. Indemnification

You agree to defend, indemnify, and hold harmless Zorvia, its officers, directors, employees, affiliates, licensors, and agents from and against any claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising out of or related to:

1. Your use or misuse of the Service
2. Your violation of these Terms
3. Your violation of Channel rules (WhatsApp, Meta, Telegram, etc.)
4. Your breach of data protection laws
5. Customer Data submitted by you
6. Misconfigured automations leading to harm or violation
7. Unauthorized access caused by your negligence
8. Claims by third parties arising from your messaging practices
9. Your use of the Service for prohibited or unlawful purposes

Zorvia reserves the right, at your expense, to assume the exclusive defense of any matter, and you agree to cooperate fully with such defense.

You may not settle any claim without Zorvia’s prior written consent.

25. Suspension and Termination

Zorvia may suspend, restrict, or terminate your Account or access to the Service, in whole or in part, with or without notice, if:

25.1 Violations of These Terms

You violate these Terms, including but not limited to:

• Abusing messaging Channels
• Sending messages without proper consent
• Engaging in prohibited activities
• Misusing automations or integrations
• Breaching data protection laws
• Violating platform policies (WhatsApp, Meta, Telegram, Twitter/X, etc.)

25.2 Platform or Regulatory Enforcement

Zorvia may suspend access if:

• A Channel (e.g., WhatsApp, Meta, Telegram) flags your account
• A regulatory authority raises compliance concerns
• You trigger excessive user complaints
• Your messaging behavior threatens Zorvia’s platform integrity

25.3 Security and Operational Risks

We may restrict access where:

• Your account is compromised
• You experience a suspected breach
• Your activity threatens system performance

25.4 Non-Payment

If you fail to pay subscription fees when due, Zorvia may:

• Suspend access
• Downgrade your plan
• Reactivate only upon payment

25.5 Inactivity

Zorvia may close inactive free accounts after reasonable notice.

25.6 Voluntary Termination by You

You may terminate your subscription at any time by:

• Canceling via account settings
• Requesting closure via support channels

No refunds are provided unless required by applicable law.

25.7 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• Integrations with Channels are disconnected
• Automations and workflows stop running
• Data may be deleted after the retention window
• Outstanding fees become immediately due

26. Data Export, Retention, and Deletion After Termination

26.1 Data Export

Before termination or within the 90-day post-termination window, you may request:

• Export of Customer Data
• Export of logs, conversation history, or messages (subject to technical limits)

Exports may incur processing fees for manual operations.

26.2 Data Retention Period

After termination, Zorvia may retain Customer Data for up to:

90 days, unless longer retention is required by:

• Law
• Compliance obligations
• Fraud prevention
• Audit or financial reporting requirements

26.3 Permanent Deletion

After the retention period:

• Customer Data will be permanently deleted or anonymized
• Backups may persist briefly due to rolling backup cycles
• Zorvia cannot restore data once deleted

27. Notices

All notices or communications required under these Terms must be in writing.

27.1 Notices from Zorvia

We may notify you through:

• Email (to your account email)
• In-app notifications
• Web dashboard alerts
• Updates to our website or documentation

27.2 Notices to Zorvi

You may send notices to:

If contracting with Zorvia Inc.:

Email:[email protected]

Address: 2261 Market Street, San Francisco, CA

If contracting with Zorvia Technologies Limited (Nigeria):

Email: [email protected]

Address: 2, Ayodele Odubiyi Street, Lekki Phase 1, Lagos

27.3 Effectiveness of Notices

Notices are deemed received:

• Upon email confirmation
• 1 business day after sending via courier
• Immediately upon dashboard display

28. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without Zorvia’s prior written consent.

Zorvia may assign or transfer these Terms:

• To an affiliate
• In connection with a merger, acquisition, or corporate restructuring
• To a successor entity

Your continued use constitutes acceptance of the new entity.

29. Force Majeure

Zorvia is not liable for delays or failure to perform due to events beyond reasonable control, including:

• Internet outages
• Cloud service disruptions
• Labor strikes
• Government restrictions
• Epidemics or pandemics
• Natural disasters
• Platform outages (Meta, WhatsApp, Telegram, etc.)
• Power failures
• Cyber-attacks or DDoS events

30. Regional Governing Law and Jurisdiction

Depending on where you or your business is located, the applicable governing law and jurisdiction will vary as follows:

30(A). United States, Europe, Asia, Middle East, Latin America, Australia, and Rest of World

Contracting Entity: Zorvia Inc. (Delaware)

Governing Law: Laws of the State of Delaware, USA

Jurisdiction:

All disputes shall be resolved in:

State or Federal Courts located in Delaware, USA.

No Jury Trial

You waive any right to trial by jury.

Arbitration Option

Zorvia may, at its discretion, introduce arbitration for non-IP disputes.

30(B). Nigeria and the African Region

Contracting Entity: Zorvia Technologies Limited (Nigeria)

Governing Law: Laws of the Federal Republic of Nigeria

Jurisdiction:

Disputes arising under these Terms shall be resolved exclusively in:

Courts of competent jurisdiction in Lagos State, Nigeria.

Compliance Notes

30(C). United Kingdom and European Union

Users based in the UK or EU rely on:

Governing Law:

• For EU: Laws of the Member State in which you reside
• For UK: Laws of England and Wales

Jurisdiction:

• EU disputes: Local courts where the consumer or business is based
• UK disputes: Courts of England and Wales

GDPR

All data processing for EU/UK customers complies with GDPR/UK GDPR frameworks.

30(D). All Other International Customers (including offshore jurisdictions)

For customers not covered above:

Contracting Entity: Zorvia Inc. (Delaware)

31. International Compliance and Export Controls

You must comply with:

• U.S. export control laws
• Sanctions administered by OFAC
• Restrictions on use in embargoed countries
• Prohibition on using the Service in restricted regions (e.g., North Korea, Iran, Cuba)

You represent that:

• You are not on any sanctions list
• You are not using Zorvia on behalf of a sanctioned party

32. No Third-Party Beneficiaries

Nothing in these Terms confers rights on any third party, unless expressly stated.

33. Severability

If any portion of these Terms is found invalid or unenforceable:

• The remaining provisions remain in effect
• The invalid portion will be modified to the minimum extent necessary to make it enforceable

34. Entire Agreement

These Terms, together with:

• Privacy Policy
• Acceptable Use Policy
• Data Processing Addendum (if applicable)
• Any Subscription Plan documentation
• Any executed enterprise agreements

constitute the entire agreement between you and Zorvia.

They supersede all prior agreements, understandings, or representations.

35. Waiver

Zorvia’s failure to enforce any right or provision is not a waiver of that right or provision.

A waiver is only valid if in writing.

36. Interpretation

Section titles and headings are for convenience only and do not affect interpretation.

37. Contact Information

If you have questions about these Terms, contact:

Zorvia Inc. (Delaware):

Email: [email protected] 

Address: 2261 Market Street, San Francisco, CA

Zorvia Technologies Limited (Nigeria):

Email: [email protected] 

Address: 2, Ayodele Odubiyi Street, Lekki Phase 1, Lagos